1. Introduction
This Privacy Policy explains how Belta Support Services collects, uses, stores, and protects personal information provided by participants, families, carers, staff, contractors, service providers, and website visitors.

By using our website or engaging with our services, you agree to the collection and handling of your information as described in this Privacy Policy.

2. Information We Collect
We may collect personal information such as:

• Full name
• Contact details, including phone number and email address
• Address or location information
• Date of birth
• NDIS participant details, where relevant
• Emergency contact details
• Health, disability, support needs, and care-related information
• Information provided through enquiry forms, referrals, phone calls, or emails
• Website usage information, such as browser type, pages visited, and general analytics data

3. How We Collect Information
We may collect information when you:

• Submit an enquiry or referral form
• Contact us by phone, email, or through our website
• Register for or receive services from us
• Provide information during assessments, intake, or service planning
• Communicate with our staff or support workers
• Visit or interact with our website

4. How We Use Your Information
Belta Support Services may use personal information to:

• Respond to enquiries and service requests
• Assess eligibility and support needs
• Provide safe, appropriate, and person-centred supports
• Develop and manage service agreements, care plans, and support arrangements
• Communicate with participants, families, carers, support coordinators, and providers
• Meet legal, regulatory, NDIS, and duty of care requirements
• Improve our services, website, and communication processes
• Manage employment, contractor, and business operations

5. Sharing of Information
We only share personal information when necessary and appropriate. This may include sharing information with:

• The participant or their authorised representative
• Families, carers, guardians, or nominees, where consent has been provided
• Support coordinators, allied health professionals, behaviour practitioners, or service providers involved in care
• NDIS-related bodies or regulatory authorities where required
• Emergency services where there is a serious risk to health or safety
• Professional advisers, insurers, or legal representatives where necessary

We do not sell, rent, or trade personal information to third parties.

6. Consent
Where required, we will seek your consent before collecting, using, or sharing personal information. You may withdraw consent at any time, except where we are required by law or duty of care obligations to retain or disclose certain information.

7. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

This may include secure digital systems, restricted access, password protection, staff confidentiality obligations, and secure document handling practices.

8. Website Cookies and Analytics
Our website may use cookies or analytics tools to understand how visitors use the site and to improve user experience. Cookies may collect general information such as pages visited, time spent on the website, device type, and browser information.

You can adjust your browser settings to refuse cookies, although some website features may not work as intended.

9. Accessing and Updating Your Information
You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete, or outdated.

To request access or correction, please contact us using the details provided on our website.

10. Retention of Information
We retain personal information only for as long as necessary to provide services, meet legal and regulatory requirements, manage business records, and comply with NDIS or other relevant obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Confidentiality
All staff, contractors, and representatives of Belta Support Services are expected to maintain confidentiality and handle participant and business information responsibly.

12. Complaints and Concerns
If you have concerns about how your personal information has been handled, please contact Belta Support Services. We will take privacy complaints seriously and respond as soon as reasonably possible.

If you are not satisfied with our response, you may be able to contact the relevant privacy or regulatory authority in your location.

13. Changes to This Policy
Belta Support Services may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The updated version will be published on our website.

14. Contact Us
For questions, privacy requests, or complaints, please contact Belta Support Services through the contact details listed on our website.